jaoy9's Privacy Policy

jaoy9 ("we", "our") places the highest importance on the privacy of personal information belonging to users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect, how we use it, and how we keep it secure when you use the jaoy9.cam website, create an account, complete transactions, or use our support services. Please read this policy carefully. By continuing to use the platform, you will be considered to have agreed to all the terms of this policy.

This policy must be read together with our Terms and Conditions. Both documents together govern the relationship between jaoy9 and the user.

1.1 Registration and Identity Information

When you create an account on jaoy9, we collect the following information:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and active mobile number
• National ID card or passport details (for KYC verification)
• Residential address
• Username and password (stored in encrypted form)

1.2 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
• Transaction date, time, and amount
• Transaction reference number

jaoy9 never stores full card numbers or bank PINs.

1.3 Device and Technical Information

The following information may be collected automatically from your browser or device:

• IP address and approximate location
• Browser type, version, and operating system
• Device identifier (device ID)
• Session duration and click activity
• Cookie and local storage data

1.4 Communication Information

When you contact us via live chat or email, the details of that conversation are stored to improve support quality and for dispute resolution.

jaoy9 uses collected information only for the following legitimate purposes:

We never sell your information to third parties or use it for advertising purposes.

3.1 Sharing Information with Third Parties

jaoy9 may share limited information with third parties in specific circumstances. These cases are:

• Payment Processors: Information required to complete bKash, Nagad, Rocket, Upay, or bank transactions is shared only with the relevant service provider.
• Technology Infrastructure Providers: Contracted organizations for server hosting, database management, and security services.
• Fraud Prevention Services: Independent verification services that help detect unauthorized transactions.
• Legal Authorities: When a valid legal order or government directive is received.

All of the above third parties are contractually bound to comply with jaoy9's privacy standards and cannot use the information they receive for their own purposes.

3.2 Business Transfers

In the event of a change in business ownership, merger, or acquisition of jaoy9, user information may be transferred. In such circumstances, we will notify you in advance by email.

4.1 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. jaoy9 uses cookies for the following purposes:

• Essential Cookies: For maintaining login sessions, security tokens, and saving language preferences. Without these, the platform does not function properly.
• Functional Cookies: For remembering your preferences, gaming settings, and interface customizations.
• Analytical Cookies: To understand which sections of the platform are used most — this information helps improve the service.

4.2 Cookie Controls

You can disable cookies by going into your browser settings. However, disabling essential cookies may limit some services or prevent login from working.

jaoy9 applies industry-standard security measures to keep your information secure. The steps we have taken are:

• SSL Encryption (TLS 1.2/1.3): All data flowing between the platform and your device is encrypted.
• Password Hashing: Your password is never stored in plain text — only strong hash algorithms are used.
• Two-Factor Authentication (2FA): You can activate 2FA on your account for additional security.
• Access Controls: Only authorized staff can view user information, and only as needed for specific tasks.
• Regular Security Audits: Independent security tests are conducted regularly to identify system vulnerabilities.
• Data Backup: Information is regularly backed up and stored on secure, encrypted servers.

Even so, no method on the internet is 100% secure. It is your responsibility to keep your account password confidential and to contact us immediately if you notice any suspicious activity.

jaoy9 retains your information for as long as is necessary and legally required:

• Active Account Information: Retained for as long as the account remains active.
• Transaction and Financial Records: A minimum of 5 (five) years for financial regulatory and audit purposes.
• KYC Verification Documents: 5 years after account closure due to legal requirements.
• Support Conversations: 2 (two) years for quality control and dispute resolution.
• Logs and Technical Data: Generally 12 (twelve) months for security analysis purposes.

Once the designated retention period ends, information is securely deleted or permanently anonymized.

Every user registered with jaoy9 has the following rights regarding their information:

• Right of Access: The right to receive a copy of what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: The right to object to certain types of data processing.
• Right to Data Portability: The right to receive your information in an easily readable format.
• Right to Withdraw Consent: The right to withdraw consent for any data processing carried out on the basis of consent.

To exercise these rights, please email [email protected]. After verifying your identity, we will endeavor to respond within 30 (thirty) business days.

jaoy9 is only for persons aged 21 or above. We do not knowingly collect information from minors. The date of birth provided at registration is verified, and full services are not available until age is confirmed.

If we receive information that a user is under 21, we will immediately suspend that account and delete all associated information.

If a parent or guardian believes their child has created an account, please contact [email protected].

jaoy9 reserves the right to amend this privacy policy as needed. If significant changes are made to the policy, we will:

• Update the "Last Updated" date at the top of the policy.
• Send a notification to your registered email address.
• A notification will be displayed after logging in to the platform.

If you continue using the platform after the updated policy is published, you will be considered to have accepted the new policy. If you do not agree with the updated policy, you may request to close your account.

This privacy policy is formulated in accordance with the applicable laws and regulations of the jaoy9 platform. Disputes relating to data protection will be resolved following the dispute resolution process set out in the Terms and Conditions of this policy.

If any provision of this policy is considered invalid or unenforceable, the remaining provisions will remain fully in effect.