jaoy9 Terms and Conditions

1 General Introduction

These terms and conditions ("Terms") apply to the use of the jaoy9 platform and all its services. jaoy9 is an online gaming and betting platform that provides services for users in Bangladesh. These Terms form a legal agreement between you ("User") and jaoy9.

By using our website or services, you confirm that you have read, understood and agreed to comply with all these terms and conditions. If you do not agree with these Terms, please refrain from using our services.

2 Eligibility and Registration

To open an account and use services on jaoy9, you must meet the following conditions:

• You must be at least 21 years old. This service is strictly prohibited for minors.
• You must be capable of entering into a legally binding agreement.
• All information provided at registration must be truthful, accurate and complete.
• Each user may open only one account — opening multiple accounts is strictly prohibited.
• jaoy9 may request identity verification documents at any time to verify the information you have provided.

The email address or mobile number you provide at registration must be active and belong to you. Opening an account using someone else's details is strictly prohibited and may result in account termination.

3 Account Management

Maintaining the security of your account is entirely your responsibility. Keep your password and login details confidential and do not share them with anyone.

• Use a strong password — a combination of numbers, letters and special characters.
• Do not allow any third party to use your account.
• If you notice any suspicious activity, notify the support team immediately.
• jaoy9 is not responsible for losses resulting from unauthorized access to your account.

If your account details change — such as your email address, mobile number or bank information — please inform our support team promptly. Payment processing may be delayed if your information is not up to date.

4 Deposits and Withdrawals

jaoy9 ensures secure financial transactions through popular mobile banking methods in Bangladesh.

Deposit Terms

• Minimum deposit amount: ৳100 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, bank transfer.
• Deposited funds are generally credited to your account instantly.
• Deposits may only be made from a payment account registered in your own name.

Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal time: 5–30 minutes (generally).
• Withdrawals are only possible to the same method and account used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals cannot be made before the wagering requirements of a bonus have been met.

5 Bonuses and Promotions

jaoy9 offers attractive bonus offers for its users. However, each bonus has specific conditions that must be followed.

• Welcome Bonus: Up to 120% on the first deposit, up to ৳5,000 bonus.
• Wagering Requirement: The bonus amount must be wagered 20 times before withdrawal.
• While a bonus is active, no other bonus may be used.
• Bonuses apply to specific games — details will be stated on the bonus page.
• If bonus conditions are violated, the bonus and any related winnings may be cancelled.
• jaoy9 reserves the right to change or withdraw any bonus offer at any time.

VIP program members — across five tiers from Bronze to Diamond — receive additional cashback and benefits. The benefits of each tier are described in detail on the platform.

6 Gaming Rules

All games on jaoy9 are operated fairly and transparently. We use software from trusted game providers and strictly follow fair play principles.

• Game outcomes are entirely random and determined by verifiable technology.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• Exploiting software vulnerabilities is strictly prohibited.
• Using automated bots or scripts to play games is prohibited.
• In live casino games, the dealer's decision is considered final.

If any dispute arises regarding game rules, the rules of the relevant game provider and the decision of jaoy9 will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited on the jaoy9 platform. Violating these rules may result in immediate account suspension or closure and funds may be forfeited:

• Opening or operating multiple accounts.
• Using the platform for money laundering or illegal fund transfers.
• Attempting to gain unfair advantage by exploiting bonus terms (bonus abuse).
• Operating an account using another person's identity.
• Using automated tools, bots or hacking attempts.
• Spreading false information with the intent to damage jaoy9's reputation.
• Abusive behavior or threats toward other users.

8 Intellectual Property

All content on the jaoy9 website — including logos, designs, text, graphics, software and materials — is the exclusive property of jaoy9 and is protected under copyright law.

• Reproducing, distributing or using any jaoy9 content without written permission is prohibited.
• Use of our brand name, logo or trademarks without prior permission is prohibited.
• Content from game providers is subject to their own intellectual property laws.

9 Limitation of Liability

jaoy9 accepts no liability in the following circumstances:

• Game session cancellation due to internet disruption or technical failure.
• Losses caused by issues with the user's own device or software.
• Financial losses resulting from unauthorized use of your account.
• Delays in third-party payment processing.
• Service disruption due to unforeseen circumstances or natural disasters.

In any circumstance, jaoy9's liability is limited to a maximum equal to the current balance in your account.

10 Account Suspension and Closure

jaoy9 may suspend or permanently close an account at any time for the following reasons:

• Violation of any provision of these terms and conditions.
• If the information provided is found to be false or misleading.
• If the user is identified as a minor.
• Fraud or suspicious activity.
• At the user's own request (self-exclusion).

Upon account closure, any valid balance will be returned to the user after verification is completed. However, jaoy9 reserves the right to forfeit the balance in cases of rule violations.

11 Privacy and Data Protection

jaoy9 places the highest importance on the privacy of your personal information. Your data is kept secure through SSL encryption technology.

• Your personal information will not be sold or transferred to third parties.
• Necessary information may be collected for identity verification and legal compliance purposes.
• Information may be provided to relevant authorities where required by legal obligation.
• For more details, please see our Privacy Policy.

By using our platform, you consent to the collection and use of your information in accordance with our privacy policy.

12 Responsible Gaming

jaoy9 firmly believes in responsible gaming. Gaming should be a form of entertainment — it should never become a cause of addiction.

• Never place bets beyond your means.
• Set daily, weekly or monthly deposit limits.
• Use the self-exclusion feature if needed — contact our support team.
• If you notice signs of gaming addiction, seek professional help.
• For ages 21+ only.

To learn more and find out about responsible gaming tools, read our Responsible Gaming Guidelines.

13 Dispute Resolution

If you have any complaint or dispute, please contact our customer support team first. We are committed to resolving all disputes fairly and transparently.

• Step 1: Notify the support team via 24/7 live chat.
• Step 2: Send a detailed complaint by email — [email protected].
• After receiving a complaint, jaoy9 will respond within a reasonable time.
• For disputes regarding game outcomes, game logs will be reviewed.
• jaoy9's final decision will be considered binding.

When submitting a complaint regarding any dispute, it will be helpful to provide detailed information along with relevant data, screenshots, and the date and time.

14 Changes to Terms

jaoy9 reserves the right to change, amend, or update these terms and conditions at any time. For any significant changes:

• You will be notified via the platform or by email.
• The date of the change will be noted at the top of this page.
• Continued use of the platform after any change will be considered acceptance of the new terms.
• You are advised to visit this page regularly.

For any questions or comments about these terms, please contact our support team.